FAQ
What is Magic Train?
Magic Train is a simple transportation solution that helps you reach Disneyland Paris smoothly, with guided departure included.
What is Magic Train?
Magic Train is a simple and convenient train roundtrip pass that takes you from Paris to Disneyland Paris, with guided departure included to ensure a smooth and stress-free journey.
Who is Magic Train for?
Magic Train is designed for families, couples, and visitors who want an easy and reliable way to reach Disneyland Paris from Paris.
How does Magic Train work?
You book your Magic Train Pass online, collect it at the departure point or receive it at your hotel, then travel to Disneyland Paris with optional independent travel or guided departure.
Is Magic Train an official service?
Magic Train is a professional tourism company specialized in transportation. We are a ticket reseller of Île-de-France Mobilités, allowing us to offer reliable and authorized train travel services.
Does Magic Train include guided train boarding?
Yes. Guided train boarding is always included. Our team assists you up to the train to make sure everything runs smoothly.
Is Magic Train only a train ticket?
No. Magic Train is more than just a train ticket. It includes a reloadable Île-de-France Mobilités pass with unlimited recharging, as well as access to exclusive offers on selected Paris attractions.
Do I have to follow the group?
No. Once you have your Magic Train Pass, you may travel independently or meet our team for guided departure.
From where does Magic Train depart?
Magic Train departs from central Paris, with an official Departure Point located in front of the Opéra metro station entrance.
How long does the journey take?
The train journey from Paris to Disneyland Paris takes approximately 40 minutes.
Is Magic Train suitable for first-time visitors?
Yes. Magic Train is especially appreciated by first-time visitors who want a simple, guided, and stress-free way to reach Disneyland Paris.
What is Included?
Find out what’s included in your Magic Train Pass and enjoy a simple, stress-free journey to Disneyland Paris.
What is included in the Magic Train Pass to Disneyland Paris?
The Magic Train Pass includes your train journey between Paris and Disneyland Paris, guided train boarding with our hosts, and pass collection, with optional hotel delivery or pickup at the departure point depending on your booking.
Is the train ticket included in the pass?
Yes. The Magic Train Pass includes the train ticket from Paris to Disneyland Paris, and the return journey.
Does the pass include guided boarding to the train?
Yes. Guided train boarding is always included in the Magic Train Pass. Our hosts are there to guide you to the train and ensure a smooth, stress-free departure.
Is pass collection included?
Yes. Pass collection at the departure point is included in the Magic Train Pass.
If you choose hotel delivery, your pass will be delivered directly to your hotel. Hotel delivery is a paid option.
How to get my Magic Train Pass
Learn how to easily receive your Magic Train Pass, either at the departure point or directly at your hotel.
How do I get my Magic Train Pass?
You can collect your Magic Train Pass at the departure point on the day of your visit, or choose hotel delivery as a paid option during booking.
Where is the Magic Train Pass collected?
Pass collection takes place at the official departure point, located in front of the Opéra metro entrance, where our team will welcome you.
Can my Magic Train Pass be delivered to my hotel?
Yes. Hotel delivery is available as a paid option. Your Magic Train Pass will be delivered directly to your hotel before your departure day.
Do I need to stop at the departure point if I choose hotel delivery?
No. If you choose hotel delivery, you can go directly from your hotel. Our teams remain available to assist you along the way and guide you if needed.
Our customers truly appreciate this level of support, which makes the journey simple and smooth.
Is pass collection at the departure point included in the price?
Yes. Pass collection at the departure point is always included in the Magic Train Pass.
When will I receive my Magic Train Pass if I choose hotel delivery?
Your Magic Train Pass will be delivered to your hotel in advance, according to the details provided during booking.
Who gives me the Magic Train Pass at the departure point?
A member of the Magic Train team will personally hand you your pass at the departure point and guide you through the next steps.
What do I need to collect my Magic Train Pass?
You simply need your booking confirmation and a valid ID to collect your Magic Train Pass.
Can I collect the Magic Train Pass and travel on my own?
Yes. After collecting your pass, you are free to travel independently or join our hosts for guided train boarding, which is always included.
What happens if I arrive early or late to collect my pass?
Our team will do their best to assist you and ensure you receive your Magic Train Pass and access to guided train boarding.
Go on your own to Disneyland or Meet our team for a guided departure
Choose to travel independently or meet our team for a smooth, guided departure.
Can I go to Disneyland on my own?
Yes. Once you have your Magic Train Pass, you are free to travel independently and board the train on your own.
Is guided departure included in the Magic Train Pass?
Yes. Guided departure is always included. Our team can meet you and guide you to the train to ensure a smooth and stress-free start to your journey.
Where do I meet the Magic Train team for guided departure?
You can meet our team at the departure point in front of the Opéra metro entrance, or receive guidance according to the instructions provided with your pass.
Is guided departure mandatory?
No. Guided departure is optional. You can choose to go on your own or meet our team — the choice is yours.
Why choose guided departure?
Many of our customers appreciate guided departure for the peace of mind it provides. Our team helps you find the right platform, board the correct train, and start your Disneyland trip with confidence.
Can I change my mind on the day of departure?
Yes. Even if you planned to go on your own, you can meet our team for guided departure if you prefer. Please note that departure times must be respected in order to benefit from guided departure.
Departure Point
The Departure Point is where our team welcomes you and helps you start your journey smoothly.
What is the Departure Point?
The Departure Point is the official meeting location where you can collect your Magic Train Pass and meet our team before heading to Disneyland Paris.
Where is the Departure Point located?
The Departure Point is located in front of the Opéra metro station entrance, in central Paris. Full details are provided after booking.
Is it mandatory to go to the Departure Point?
No. If you have chosen hotel delivery, you do not need to stop at the Departure Point. You may go directly from your hotel.
What happens at the Departure Point?
At the Departure Point, our team welcomes you, hands you your Magic Train Pass, answers your questions, and guides you to the train for a smooth departure.
Is pass collection at the Departure Point included?
Yes. Pass collection at the Departure Point is always included in the Magic Train Pass.
Can I get guided departure from the Departure Point?
Yes. Guided train boarding is always included. Our team will guide you from the Departure Point to the train and assist you until boarding.
What time should I arrive at the Departure Point?
There are three departure times available: 08:00, 08:45, and 09:30.
We recommend arriving 15 minutes before your scheduled departure time to ensure a smooth and organized departure.
Who will I meet at the Departure Point?
You will be welcomed by a member of the Magic Train team, easily identifiable and ready to assist you.
Can I go on my own after visiting the Departure Point?
Yes. After collecting your pass, you may choose to travel independently or join our team for guided departure.
Why do customers choose the Departure Point?
Many customers appreciate the Departure Point for its central location and the peace of mind it provides, thanks to personal support and guided departure.